ey382 Privacy Policy

ey382 ("we", "our", "platform") treats the privacy of its users ("you", "your") as its highest priority. This privacy policy explains what information we collect when you visit the ey382 platform or create and manage an account on it, how that information is used, and how it is kept secure.

By using this platform you acknowledge that you have read this privacy policy and agree to its terms. We reserve the right to update this policy as needed; any changes will be reflected in the "Last Updated" date shown above. We recommend visiting this page regularly.

When you create an account on ey382, we collect the following information:

• Full name and date of birth (for age verification — service is provided only to users aged 21 and above)
• Email address and contact details
• Your chosen username and password (stored in encrypted form)
• Residential address (for verification purposes if required)
• National ID or passport details (for identity verification)

Financial information we collect to process deposits and withdrawals:

• Mobile number or account number used for bKash, Nagad, Rocket, or bank transfer
• Transaction amount, date, and time (Bangladesh Standard Time, UTC+6)
• Transaction reference number
• Deposit and withdrawal history

When you visit our site, we automatically collect certain technical information:

• IP address and device type
• Browser version and operating system
• Duration and pages of your visit to the site
• Cookie and session data
• Referral URL (the page you came from)
• Gaming activity and history

ey382 uses the information collected about you only for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Payment Processing: To complete deposit and withdrawal transactions.
• Service Improvement: To improve our gaming platform and user experience.
• Customer Support: To provide 24/7 live chat support in Bengali.
• Security and Fraud Prevention: To ensure fair play and to detect and prevent unlawful activity.
• Age and Identity Verification: To ensure that service is provided only to users aged 21 or above.
• Responsible Gaming: To identify problematic gaming behaviour and provide the necessary support.
• Marketing Communications: To send promotional offers and updates with your consent.
• Legal Compliance: To comply with applicable laws and regulations.

You can stop receiving promotional emails at any time. To do so, email [email protected] or contact our 24/7 live chat support. However, it is not possible to stop transactional and essential account-related communications.

ey382 uses cookies and similar tracking technologies to improve your browsing experience.

These cookies are essential for the core functionality of the site — such as maintaining login sessions, retaining cart information, and ensuring security. They cannot be disabled.

These cookies are used to remember your preferences (such as language settings). Disabling them may cause some features to be lost.

These cookies are used to analyse site traffic and usage, which helps us improve our service. The information collected is anonymous and aggregated.

ey382 never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment processors. These processors follow their own privacy policies.

Operational information may be shared with trusted technology partners (game providers, hosting, security services) for the purpose of running our platform. These partners are contractually bound to protect the confidentiality of data.

Information may be provided in response to legal obligations, court orders, or valid requests from government authorities. Information may also be shared to handle fraud investigations or security threats.

In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you in advance if such a change occurs.

ey382 has implemented industry-standard security measures to keep your information safe:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorised staff can access user data, and only when necessary.
• Firewall and Security Monitoring: Our infrastructure is continuously monitored for security threats.
• Data Backups: Regular backups ensure the protection of your information.
• Fair Play Audits: Regular reviews are conducted to ensure the fairness and transparency of the platform.

As an ey382 user, you have the following rights over your own information:

You can ask us at any time what information we hold about you. We are obliged to inform you within a reasonable period of time.

If any information we hold about you is incorrect or incomplete, you may request a correction. Many details can be updated directly in your account settings.

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.

In certain circumstances you may request that the processing of your information be restricted. Contact us to exercise this right.

You may request your personal information in a structured, commonly used format. Please contact our support team for this.

ey382 retains your personal information only for as long as necessary. The general policy is as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained after an account is closed for legal, regulatory, or business purposes.
• Financial Records: Transaction information is generally retained for an extended period due to legal obligations.
• Technical Logs: Server logs and analytics data are retained for a limited period and then deleted.

ey382 is strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified at the time of account registration. If we become aware that a minor is using our platform, that account will be closed immediately and the related information will be deleted.

If you suspect that a minor is using our platform, please let us know at [email protected].

Our platform features games from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers follow their own privacy policies.

Payment service providers (bKash, Nagad, Rocket) are governed by their own terms and privacy policies. ey382 is not responsible for how your information is handled on third-party platforms.

ey382 reserves the right to update or change this privacy policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email.
• Display a notice on the site.

Continuing to use the platform after any changes means you are accepting the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us:

We generally respond to your request within 30 business days. For urgent matters, please use live chat, where our team is available in Bengali seven days a week, around the clock.